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Privacy Policy 

Effective Date: 9.22.24

 

This Privacy Policy (“Policy”) describes how Compassionate Kitchen (“we,” “us,” or “our”) collects, uses, and discloses information (“Information”) from or about visitors to our website, www.compassionatekitchen.org (the “Site”), and the services available through the Site (collectively, the “Services”). By accessing or using our Site or Services, you agree to the terms of this Policy.

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1. Information We Collect

We may collect the following types of Information:

A. Information You Provide Directly

  • Name, email address, and other contact details (e.g., shipping and billing addresses, phone numbers).

  • Payment information (e.g., credit or debit card details).

  • Demographic information (e.g., postal code, preferences, and interests).

  • Information provided through surveys, offers, or customer service inquiries.

B. Information Collected Automatically

We may collect certain Information automatically through cookies, web beacons, or similar technologies, including:

  • IP address, browser type, and device settings.

  • Pages visited on the Site and time spent on each page.

  • Referring and exit URLs.

  • Date and time of visits and web log data.

C. Information Collected from Third Parties

We may collect Information from third parties, such as marketing partners or referral programs.

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2. How We Use the Information

We use the Information we collect for the following purposes:

  • To process, ship, and manage orders for retail and wholesale customers.

  • To respond to inquiries or requests.

  • To analyze visitor behavior and improve our Site and Services.

  • To send promotional emails or offers (only if you opt-in).

  • To comply with legal obligations and protect against fraud or misuse.

We process data under the following legal bases (where applicable under GDPR):

  • Consent: When you provide explicit consent (e.g., for marketing emails).

  • Contract: To fulfill orders or requests.

  • Legal Obligation: To comply with applicable laws.

 

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience and analyze Site performance.

  • Necessary Cookies: Enable core functionality of the Site.

  • Analytics Cookies: Help us monitor and improve website performance (e.g., Google Analytics).

You can manage your cookie preferences through your browser settings. Please note, disabling cookies may affect certain features of the Site.

 

4. How We Share Your Information

We share Information only as necessary to provide our Services or comply with legal requirements.

  • Service Providers: Information is shared with payment processors, shipping providers, and analytics tools (e.g., Google Analytics, Stripe, PayPal).

  • Legal Obligations: We may disclose Information in response to legal requests (e.g., court orders).

  • Business Transfers: In the event of a sale, merger, or acquisition, your Information may be transferred to the new owner, and we will notify you of any changes.

 

5. Data Retention

We retain your Information only for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. Retention periods may vary depending on the type of data and purpose.

 

6. Your Rights and Choices

A. Access and Correction

You may request to view or update your personal Information by contacting us.

B. Marketing Opt-Out

You may opt out of marketing emails by following the unsubscribe link in our messages.

C. Data Deletion

You may request the deletion of your Information, subject to legal or business obligations to retain it.

D. Additional Rights for EU Residents (GDPR)

  • Right to Restrict Processing: You may request that we limit the use of your data.

  • Right to Data Portability: You can request a copy of your data in a portable format.

  • Right to Object: You may object to data processing based on our legitimate interests.

To exercise these rights, contact us at: customerservice@compassionatekitchen.org.

 

7. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents may:

  • Request information about the categories of personal data collected and shared.

  • Request the deletion of their personal data (with certain exceptions).

  • Opt out of the sale of personal data.

To exercise these rights, contact us at: customerservice@compassionatekitchen.org.

 

8. Security

We take reasonable measures to protect your personal Information from unauthorized access, loss, or misuse, including SSL encryption and secure servers. However, no data transmission or storage system is completely secure. If you suspect a breach, please contact us immediately.

 

9. Children’s Privacy

Our Site is not intended for children under 13 years of age. If we learn that we have collected personal Information from a child under 13, we will promptly delete it.

 

10. Changes to This Policy

We may update this Policy from time to time. The most current version will be posted on this page, with the “Effective Date” reflecting the latest changes.

 

11. Contact Us

If you have any questions about this Policy, please contact us at:

Compassionate Kitchen
Email: customerservice@compassionatekitchen.org

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